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The 200th Anniversary Episode: Marketing Update 5/11/12

 

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Episode #200 - May 11, 2012

Intro
  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Karen Rubin (@karenrubin) and Mike Volpe (@mvolpe)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday
History
Headlines

Acura's Inaccurate Twitter Campaign

  • http://www.webinknow.com/2012/05/acura-uses-twitter-to-hashtag-spam-hundreds.html
  • David was tweeting with someone about how he WASN'T at Jazzfest, but used the #jazzfest2012 hashtag
  • He got a tweet from @Acura_Insider inviting him to visit the Acura tent for a chance to get into the Acura VIP area...at Jazz Fest
  • Actually, this could have been an interesting use of Twitter had a human been involved. I go to music festivals and it can get hot and I can get tired. If I tweeted that I was tired at #JazzFest2012 and then I got a tweet back inviting me to the VIP area, I would be kinda psyched. I might have taken them up on the offer. Then if I enjoyed it I would have talked it up. That would have worked.  

  • But this machine-generated stuff is not a good way for Acura to generate attention. The negative feelings of those who are spammed far outweigh the good vibes of Acura being onsite.
  • From @Acura_Insider "As I have communicated to David, we are also disappointed about the tweets that were sent out under the @Acura_Insider handle, offering VIP access to people who were not attending Jazz Fest. The intention of this program was to provide an exclusive VIP experience during the festival to those checking in and tweeting from Jazz Fest. The program worked well during the first weekend of the festival, but it appears that the company we were working with changed something for the second weekend and messaged people that they were not supposed to; essentially anyone using the hashtag regardless of whether or not they were there."
  • Marketing Takeaway:  Keep in mind that marketing automation and social media might be like oil and water. 
Marketing Fun With Breastfeeding
  • http://content.usatoday.com/communities/ondeadline/post/2012/05/time-cover-breast-feed-three-year-old-attachment-parenting/1#.T60gnp9YuJU
  • Time magazine cover story that shows a mother breast-feeding her 3-year-old son is drawing criticism for breaking social taboos.
  • Jamie Lynne Grumet, the 26-year-old Los Angeles mother pictured breast-feeding on the cover ofTime magazine, said "We knew exactly what we were going to get into," Grumet says. "I do understand why Time chose this picture because … it did create such a media craze to get the dialogue talking."
  • "To me, the whole point of a magazine cover is to get your attention," Time's managing editor, Rick Stengel, said in an interview with Forbes. "From the moment that we started talking about this story as a cover possibility, it was like I couldn't get out of the meetings. There was so much opinion and passion about it and discussion. What that told me is, boy, this is a story that people care a lot about."
  • Marketing Takeaway: A little (or a lot) of controversy can go a long way. 
Bing Promotes Human Interaction
  • http://www.fastcodesign.com/1669742/bing-unveils-redesign-aimed-at-scouring-friend-networks
  • Bing is introducing a revamp today that Microsoft executives are calling "the most significant update" to the search engine since it launched three years ago.
  • Instead of sprinkling (social results) throughout the main set of "blue links" (as they have since Bing began adding them two years ago), the search engine is creating a whole new widget, over on the side, that doesn’t treat social as a "result" to be reviewed but as a starting point for a conversation
  • The core idea underlying Bing’s revamp is that "people are as important as pages," Bing Director Stefan Weitz tells Fast Company. "People tell us they trust their friends above all other forms of recommendations," he explains. The revamp then, is an attempt to "mimic that natural human tendency to ask questions and have people answer them."
  • But on the right side of the page, Bing now includes an app that tells you who among your friends in Facebook might have expertise in the topic you’re asking about (provided you’ve given Bing permission to access Facebook). You can then enter a question for that person and post it directly to their Wall.
  • Also in the "Friends Bar," Bing lists people you don’t necessarily know, but who its algorithms have determined are potentially knowledgeable about the subject at hand (or, in Bing nomenclature, "are influential about" it), so that you can similarly reach out to them for help.
  • Marketing Takeaway: Build your social media presence NOW while this is all being figured out.
Would you pay for your friends attention? 
  • http://www.businessinsider.com/facebook-tests-product-for-users-who-will-pay-to-get-the-attention-of-their-friends-2012-5
  • Facebook is testing a product that will allow users to pay to make sure their friends see particular posts to the site. A Facebook press rep told Stuff.co.nz that company isn't sure what the price for this privilege will be yet. It might $2. It might be more or less. It might end up free.

  • Facebook needs to keep experimenting with new ways to make money off having 900 million users. It's ad business is decelerating and the amount of money it made off games like FarmVille is not increasing anymore.
  • Marketing Takeaway: Inbound tactics (like creating good content) probably work in your personal life as well as your professional life. 
The Hubbub on Zuckerbergs Hoodie
  • http://bits.blogs.nytimes.com/2012/05/11/why-is-everyone-focused-on-zuckerbergs-hoodie/
    • Over the last two days, there has been a great deal of mudslinging and hand-wringing about the significance of what Mark Zuckerberg, 27, the chief of executive of Facebook, wore when he went courting would-be investors in New York.
    • His critics saw it as a sign of immaturity and disrespect for those whom he expected to finance his company.
    • “Mark Zuckerberg really doesn’t give a damn about you,” Henry Blodgett wrote in Business Insider. Mr. Blodgett continued, in case New York wanted to listen: “(And I don’t mean to be rude, Wall Street, but Mark Zuckerberg is actually wise not to care much about you. First, as discussed, he controls the company. But second, most of you don’t do much to deserve much attention from CEOs.)”
  • http://www.huffingtonpost.com/2012/05/10/betabrand-executive-pinstripe-hoodie-pictures-photos_n_1506906.html
    • But maybe he would have been taken more seriously if he had been sporting Betabrand's new Executive Pinstripe Hoodie, which the San Francisco-based online clothing company calls "a revolutionary business-casual — or casual-business, if you prefer — breakthrough."
    • Lindland told HuffPost that "the response to this hoodie was huge. So we put 'em into production and we're starting to ship 'em next week. We realized it nicely synched up with Facebook's IPO," he added

  • Marketing Takeaway: Jump on to BIG stories and get and extra marketing boost. 
Are you measuring your Marketing wrong? 

Hot Under These Lights, but Mission Accomplished!: Marketing Update 5/4/12

 

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Episode #199 - May 4, 2012

Hot Under These Lights, but Mission Accomplished!

Intro

  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Karen Rubin (@karenrubin) and Mike Volpe (@mvolpe)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday

Organ Donors on Facebook

Social Media to Help George Zimmerman

Republican National Committee Launches Reader App

Escaped Activist Censored by Chinese Government

The Rise in Marketing Analytics: Marketing Update 4/27/12

 

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Episode #198 - April 27, 2012

Intro

  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Karen Rubin (@karenrubin) and Mike Volpe (@mvolpe)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday

Headlines

Potty Humor Sells
  • http://www.marketplace.org/shows/marketplace/marketplace-tuesday-april-24-2012
  • http://www.nytimes.com/2012/04/24/business/media/new-campaign-for-wet-toilet-tissue-advertising.html
  • Cottonelle is introducing a campaign that uses humor to address the embarrassment surrounding adult wipes, and to underscore that, rather than substituting wipes for dry toilet paper, consumers typically use them in tandem.
  • Southern hospitality, the clean getaway, the freshy fresh, the buddy system, the two-handed tango, el cleaño

  • The Double Doodie, Double en Taint, Wipe and Swipe, No fear for the rear, fickle fecal wipe, Skid marks no more!, The American Bidet
  • End of the ads - “Nothing leaves you feeling cleaner and fresher than the Cottonelle Care Routine,” says a voiceover. “Try them together. Then name it on Facebook.”
  • The name-generating campaign “gives an opportunity for consumers to talk about it, and to make the behavior more routinized,” Mr. Simon said.
  • “To try to get prescriptive begins to cross that line of critical distance, where, ‘You’re telling me that I’m not getting clean enough and I’m not sure that I want to hear that,’ ” Mr. Simon said.
  • Being open-ended, and encouraging consumers to name their approach on Facebook, represents “the democratization of toilet etiquette,” said Dean Suarez-Starfeldt, senior vice president for strategic planning at Biggs-Gilmore. “We don’t as a brand want to push a toilet routine, but we want to activate the conversation.”
  • “We know from our user data that the growth is 100 percent incremental,” said Mr. Simon of Cottonelle. “If you used six squares of dry toilet paper before, you’d still use six squares, and one or two flushable wipes.”

  • Marketing Takeaway: Be serious about data, but willing to laugh at yourself. 
B2B Marketing Investments in 2012
  • http://www.marketingpilgrim.com/2012/04/b2b-cmos-decrease-community-management-investment-in-2012.html
  • Forrester report titled “B2B Marketers Must Focus On Partnership and Experimentation As 2012 Budgets Rise”
  • Based on 864 marketing executives at NA and EU companies with 100+ employees
  • CMO's are putting them money into marketing operations, including analytics that measure marketing success
  • How much will your planned budget in 2012 change as compared to 2011 in the following areas
    • 8.2% Marketing Operations
    • 1.9% Product Marketing
    • 1.5% Field Enablement
    • 1.2% Customer and market intelligence
    • 0.1% Lead Origination
    • -0.1% Lead Nurturing
    • -3.3% Channel Enablement
    • -3.6% Branding Awareness
    • -6.8% Customer community management
  • Partner more closely with sales. Too many marketing organizations are still playing a reactive role to sales. But by focusing the marketing team on deep customer and market expertise, senior marketers can increase their clout with sales management and become equal partners in defining the go-to market strategy, determining together what the sales team really needs, which is usually different from what it asks for.
  • Embrace a culture of experimentation. Firms such as Kaspersky Lab set aside funds for marketing experimentation and encourage their teams to challenge the status quo. Marketers cannot do the same things over and over and expect different results. Instead, they must experiment with emerging technologies and test new program ideas.
  • Marketing Takeaway: Social media should be integrated with the rest of your marketing, not a standalone effort.
Xerox CMO Not Sold on Social
  • http://www.clickz.com/clickz/news/2170853/xerox-cmo-sold-twitter-pinterest
  • Xerox recently began experimenting with Twitter paid advertising a couple weeks ago. The verdict so far: "An initial negative reaction from our more established clients."
  • Christa Carone, CMO at Xerox "I'm not sure it works for our campaigns and our messaging," she said of Twitter ads.
  • While Carone did not dismiss the importance of sharing Xerox branded digital content through social media, she indicated that certain social channels might not be suitable for all marketing purposes for the company, especially when it comes to selling multi-million dollar systems to businesses.
  • "I know that the CIOs of major companies are not going to be making a $5 million... deal based on their connection with Xerox on Facebook," she said. 
  • As for metrics to gauge video success, Carone said that's not the point. "It's not so much about views on YouTube," she said, calling the video a "conversation starter" for salespeople and internal employee relations. "It starts a conversation that they can have with clients and prospects."
  • Marketing Takeaway: Be more inbound.  Let everyone else think whatever they want.

Googles Over Optimization Penalty

  • http://www.kunocreative.com/blog/bid/74670/What-Google-s-Over-Optimization-Penalty-Really-Means
  • Matt Cutts, head of the webspam team at Google, commented that Google will soon be rolling out a new over-optimization penalty in its ranking algorithm. This update has supposedly gone live already according to some, but Google said "in the next few days" 36 hours ago.
  • Google has been clearly signaling to the world through algorithm and indexing updates over the last 36 months its intent to gradually minimize technical SEO benefits in favor of rewarding truly valuable content.
  • Dan Zarrella showed in the Science of SEO that unless a website resides in a highly competitive search environment, creating and publishing lots of good content can provide the same or better levels of SEO success than deploying constant technical SEO. This speaks to how far Google has come in their attempts to devalue technical SEO in favor of valuable content.
  • If technical SEO is becoming less and less effective with Google over time what are the current technical practitioners supposed to do to keep their clients ranking in the near future? They should start creating more content, doing traditional public relations and spending lots of time building social media communities.
  • Google says will only affect three percent of websites. They also said their SSL hidden keyword reporting would only affect 10% of searches. Kuno has documented a 50% average affect across the board this spring.
  • If you’re busy publishing lots of great content, building active social media communities, not constantly tweaking your on-page SEO and unnaturally building backlinks, then nothing.However, if you rarely publish new content on your website and rely primarily on some combination of on-page SEO and unnatural link building to drive organic search traffic, then you should be concerned.
  • Marketing Takeaway:  Do inbound marketing, not technical SEO.
HoJo's Apologizes to Don Draper
  • http://www.philly.com/philly/entertainment/Howard-Johnsons-apologizes-to-Don-Draper-has-sense-of-humor.html?cmpid=138887484
  • Hotel chain Howard Johnson's is apologizing to a fictional character Don Draper for something they didn't actually do.
  • "Mad Men" fans will remember from Sunday's episode that Don Draper lost it on Sunday's episode after learning that the heated pool at the Plattsburgh Howard Johnson's was closed. As a mea culpa, HoJo will give a free stay to anyone named Don Draper.
  • Now through May 8, 2012, any traveler with the legal name Don Draper can book a free one-night stay this summer at one of the following select Howard Johnson hotels throughout the U.S. 
  • Marketing Takeaway: Have fun with fads. 

All About the Hashtags: #Pintermission & #FriskyFriday: Marketing Update 4/20/120

 

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Episode #197 - April 20, 2012

Intro

  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Rachel Sprung (@RSprung) and Patrick Shea (@mpatrickshea)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday

Headlines

26 Miles in Tweets and Instagrams: John Hancock Maps the Boston Marathon With Social Media

http://bostinno.com/2012/04/13/26-miles-in-tweets-and-instagrams-john-hancock-maps-the-boston-marathon-with-social-media/

  • Created a social media visualization map of Instagram pictures when people tweeted with #BostonMarathon
  • Marketing Takeaway: Be the leader and take the steps to bring different social media together.
  • Marketing Takeaway: Acknowledge the fact that people spend different time on different platforms.

Email Marketing Campaigns of 2012 US Presidential Candidates

http://www.bombbomb.com/blog/email-marketing-campaigns-2012-us-presidential-candidates-update/

  • 44-day sample of emails from presidential candidates
  • Looked at: Total emails sent, Email sending frequency (days between sends), Number of different senders in the “From” lines, Average word count per email
  • Significant increases are seen in the Paul and Santorum efforts.  The former raised $4.5M in January, much of it online, and the latter started quietly then rocketed his campaign forward with the win in Iowa on January 3, 2012.  These facts, in part, likely explain the increases.
  • Marketing Takeaway: If you have a clear purpose for sending additional emails that are relevant to individuals, segments, or entire lists, it’s OK to send more often than usual.
  • As with the observations above, we see a sharp increase in frequency for Santorum and Paul, as well as steady frequency from Obama and Romney.  That the most frequent senders (every 1.3 days) are sending twice as frequently as the leading candidates (every 2.4-3 days) should be of concern.
  • Marketing Takeaway: Keep an eye on your open rates, link clicks, and video views over time.  If you see any or all of these falling off, especially open rates, consider the frequency of your sending and whether you might benefit from scaling it back a bit.
  • There were few changes in average word count from the 44 days we tracked Fall 2011 to the 44 days we tracked in Winter 2012.  For all but one candidate, word count is down slightly.  The huge spike for Gary Johnson is due to his including entire news articles inside the body of the email.
  • Marketing Takeaway: Imagine receiving an 1,100 word email on your mobile device!  We advocate for shorter, simpler messages complemented by links out to web stories and blog posts.

Ikea Squeezes 2,800 Products Inside Single Web Banner Ad

http://www.adweek.com/adfreak/ikea-squeezes-2800-products-inside-single-web-banner-ad-139664

  • Squeezed an entire store—some 2,800 products—inside a 300-by-250-pixel banner ad
  • As you move your mouse around the banner, the products get magnified. You can click on them, and it takes you to a page where you can order them.
  • Make the most of any space.
  • Ikea is a hit for apartment dwellers and people who have small living spaces
  • Marketing Takeaway: Think of different ways, visually or through messaging to convey your brand’s message/value.

Nike Is Killing Midnight Releases and Creating a New Twitter RSVP System to Sell Shoes

http://gizmodo.com/5903173/nike-is-killing-midnight-releases-and-creating-a-new-twitter-rsvp-system-to-sell-shoes

  • People still riot over shoe releases just like Apple.
  • On the RSVP date, our store will send a tweet at a random time to begin our Twitter RSVP process, including a product specific hashtag (#tag).
  • Once registration is open, you must Direct Message ("DM") the store within 60 minutes. The DM must include:
    • The product-specific #tag tweeted by the store
    • The last 4 digits of your State/Passport/Military/School ID number
    • Your shoe size (limit one).
  • Confirmations from the store will be sent via DM to those who have successfully secured their requested size. Shoes will be awarded on a "first respond, first serve" basis.
  • Once confirmed (or more likely, if confirmed), you'll have to pick up the shoe from the Nike Store on launch day. If you don't, the unclaimed shoe will go back into the Twitter RSVP system.
  • Using social media to stop social misfits.
  • Marketing Takeaway: Engage with a community who is currently listening.

#FriskyFriday - Playboy

http://thenextweb.com/insider/2012/04/17/the-fascinating-story-behind-playboys-successful-friskyfriday-twitter-campaign/

  • Playboy asks ladies to share pictures of themselves using #FriskyFriday and then chooses a winner at the end of the day
  • Grew the Twitter account by 300% in 2011
  • Playboy’s daily followers triple every Friday compared to every other day in the week
  • 50,000 @ mentions on #FriskyFriday and 350,000 clicks on tweeted links
  • Marketing Takeaway: Find a routine that works, and you can constantly draw the same people in.

Honda Wants You to Stop Using That Damn Pinterest Already

http://www.adweek.com/adfreak/honda-wants-you-stop-using-damn-pinterest-already-139674

  • Pinterest portion, Honda agency RPA is offering $500 each to the most active pinners (as identified by Mashable) if they'll take a 24-hour break from Pinterest—aka a "Pintermission" and actually go out and do stuff they've been pinning about.
  • If they accept, the pinners get $500 immediately and must set up a personal #Pintermission board, on which they are to post photos of their 24-hour Pinterest break. Honda will then repine those photos on its own page.
  • Marketing Takeaway: Know how people use the platforms you're active in.  Pinterest is about intent. Honda's new campaign is about doing (what you intend to do).

Marketing Tip of the Week

  • When you start a campaign, think about how you can convey your brand into the message.

Less Marketing Douchebaggery, More Tanks: Marketing Update 4/13/12

 

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Episode #196 - April 13th, 2012

Intro

  • Welcome to a very special episode with Ellie Mirman (@ellieeille) and Andrew Quinn (@andrewtquinn)
  • How to interact on Twitter: include #MktgUp in your tweet
  • All the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday

Headlines

Facebook Acquires Instagram for $1 billion

  • http://www.mpdailyfix.com/facebook-acquires-instagram-is-your-best-friend-marrying-that-guy/
  • Instagram, the mobile photo sharing app was acquired by Facebook this week for $1 billion
  • It was one of the few competitors to Facebook's photo sharing
  • It was a tiny company (13 employees at time of acquisition) with a super simple product
  • Marketing Takeaway #1: Solve for the user, not the competition.
  • Marketing Takeaway #2: Visual content does well on Facebook - think about how to tailor your content to your audience and the channel for best results.

Chicago Police Use Social Media to Fine Scofflaw Food Trucks

  • http://www.huffingtonpost.com/2012/04/10/chicago-food-trucks-ticke_n_1415001.html?ref=chicago
  • Around the nation, food trucks have become extremely popular, and social media is one of their tools for growth
  • But in Chicago, police are using their social media updates to track where food trucks will be, because they violate Chicago laws of preparing food on board and parking near restaurants
  • Police are intercepting trucks and handing out tickets based on online destination announcements
  • Marketing Takeaway: For better or worse, social media is getting adopted by larger audiences, including the police. Think about what that means for your business and what audiences (competitors, customers, prospects) may be listening in.

LinkedIn Launches Robust Targeting and Reporting

  • http://blog.hubspot.com/blog/tabid/6307/bid/32323/linkedin-launches-more-robust-content-targeting-reporting-options
  • LinkedIn started rolling out new features to company pages: targeted status updates and follower statistics
  • Targeted updates allow company page admins to target content to the most relevant audiences based on criteria like industry, job function, and geography
  • Admins also get statistics on updates, including number of followers targeted, impressions, clicks, shares, and engagement
  • According to a LinkedIn study, examples have shown a 66%+ increase in audience engagement as a result of targeted updates
  • Follower statistics give admins new metrics regarding demographics, impressions, clicks, shares, and engagement
  • Marketing Takeaway: Use tools like LinkedIn's new company page features to learn more about your audience and target your content to better engage them.

AT&T Sells Off the AT&T Yellow Pages

  • http://www.usatoday.com/money/industries/telecom/story/2012-04-09/atampt-yellow-pages-sale-cerberus/54132038/1
  • On Monday, AT&T announced it is selling off the Yellow Pages unit, which has shrunk 30% in two years
  • Verizon spun off its Yellow Pages unit in 2006 and it filed for bankruptcy 3 years later
  • The Yellow Pages has a surprisingly similar dynamic to inbound marketing - people only opened the book when they needed something
  • What's changed is the way the buyer finds the information they need to make a purchase decision
  • Marketing Takeaway: No need to lament the fact that you can no longer just put ads in the book and wait for the phone to ring. Instead start a blog, create content that answers your buyers' questions and start conversations with your customers.

Pay Per View on YouTube... WTF?

  • http://mashable.com/2012/04/10/youtube-live-streaming-for-brands/
  • YouTube announces that it's going to allow partners to monetize its livestreaming service
  • Partners will be able to stream live events and then run ads or even charge to watch, like pay per view
  • On the one hand, YouTube is providing another great way to share remarkable content
  • On the other, they're overlaying content with interruption-based advertising
  • Marketing Takeaway: Be the content, not the advertising - publish content that engages your audience.

#MarketingFail of the Week

Starbucks Calls You Names and You Better Like It

  • http://blogs.forrester.com/darika_ahrens/12-04-10-starbucks_makes_it_personal?cm_mmc=RSS-_-MS-_-76-_-blog_2793
  • Starbucks rolled out an initiative to personalize their company and relationships with customers
  • They would give away free cups of coffee if you told the barista your name
  • But when it came to executing the campaign, things got funky - baristas did a horrible job spelling peoples names on their cups (Grin for Corrine, Seth for Steph, and one customer even got Big Dick written on his cup)
  • Customers of course took photos and this campaign blew up - photos everywhere, tumblrs and even a "Starbucks name generator" created
  • Marketing Takeaway: If you're going to attempt to personalize your brand, make sure you can pull it off. Have you ever gotten an email that said "Hi First Name" or "Hi Daphne" when your name is Fred? People hate it when you get their name wrong and you look worse for it.

Marketing Tip of the Week

Learn more about your audience and create content that engages them. As The Oatmeal says, "Less marketing douchebaggery, more tanks."

  • http://theoatmeal.com/comics/facebook_likes
  • Great post on The Oatmeal on how to get Facebook likes
  • When you go in with a "social media strategy" it often sounds like begging for likes
  • Focus more on being likeable
  • This post in itself was great content that did incredibly well on Facebook and Twitter
  • Marketing Tip of the Week: Less marketing douchebaggery, more tanks.

Closing

Tampons, Baseball, and Social Media: Marketing Update 4/6/12

 


 

Click here for a FREE HubSpot All-In-One Marketing Software Demo!  http://www.hubspot.com/mydemo

 

Episode #195 - April 6th, 2012

 Intro 

  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Karen Rubin (@KarenRubin) and Mike Volpe (@MVolpe)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday

Headlines

Baseball Season Kicks Off Socially

  • http://www.rantsports.com/bringingheat/2012/04/06/mlb-makes-opening-day-2012-a-social-media-experience/
  • MLB sent out a variety of trivia questions on Twitter followed by the hashtag #MLB.TV. As followers tweeted the correct answers in response (thereby increasing MLB’s reach), they were given prizes, such as iPads and video game consoles. Over 57,000 responses, and MLB.TV trending for hours, both nationally and globally. The longer it remained a trending topic, the more prizes were given away, giving baseball fans more incentive to keep it going even longer.
  • Created Tumblr and Pinterest accounts for each team and for the league
  • How well did it really work?  #nfl (8k/day) vs #mlb (6k/day) in last 30 days
  • Marketing takeaway

Tampons on Pinterest

  • www.dmnews.com/kotexs-awesome-pinterest-campaign/article/234480/
  • Kotex did a clever campaign on Pinterest
  • Here's how it worked: The company targeted 50 influential women and analyzed them based on their Pinterest boards — shoes, bikes, photos, wedding dresses, crafts and all. Kotex made them a gift box based on their interests. To get the box, all the lucky ladies had to do was re-pin their gift. Kotex then mailed them the box, completing the buzz-worthy cycle.
  • Results: 2,284 interactions and 694,853 impressions
  • But Kotex board only has 44 pins?
  • Marketing takeaway: More Targeting can lead to more reach.

Social Media Outsourcing on the Rise

Pink Slime Branding Catastrophe

Mitt Romney Gets Funky (with Behavioral Targeting)

  • http://www.businessinsider.com/mitt-romney-is-going-to-show-you-his-campaign-ads-no-matter-how-hard-you-try-to-avoid-them-2012-4
  • Romney's advisors cite a survey that says 31 percent of likely voters had not watched broadcast television "live" during the previous week.  And when they did watch television they were skipping the ads.
  • Step 1 - Define the persona:  Surveyed thousands of online users about party affiliation, positions on key political issues and opinions about the president to find who was "potentially persuadeable" = 18 and older, Republican-leaning and strongly dissatisfied with the current administration
  • Step 2 - Find the persona: Using the Web histories of the people who fit that profile (an audience analytics company the campaign has hired, uses algorithms to find other computer users who might have similar political sentiments based on their browsing). Looking at what these people do online — what they read, where they leave comments and what content they share with friends — all helps refine the sample.
  • Step 3 - Use highly targeted ads: In the past campaign speeches often tried to include one line or two to satisfy each type of voter. But increasingly campaigns are figuring out exactly what people like you would need to hear to vote for them, and then giving exactly that message to people exactly like you. Another group of people will hear another message directed explicitly at their concerns. 
  • Marketing takeaway: We have the technology.  Do more targeting.

#National Cleavage Day: Marketing Update 3/30/12

 

Episode #194 - March 30th, 2012

 Intro 

  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Karen Rubin (@KarenRubin) and Mike Volpe (@MVolpe)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday

Starbucks Bashed For Bashing Beetles

  • http://www.usatoday.com/money/industries/food/story/2012-03-28/starbucks-strawberry-frappuccino-beetle-juice/53839006/1
  • Starbucks has the vegan community seeing red over what it recently began using to color its Strawberry Frappuccinos: beetles.
  • That's beetles as in ground up cochineal beetles — mostly found in Mexico and South America. Gross as that may sound, it's a common, government-approved food coloring used widely throughout the food industry.
  • For Starbucks, which is eager to get artificial ingredients out of its food and drinks, it's an unexpected PR problem. 
  • Never mind that Frappuccinos, in total, represent a $2 billion global business for Starbucks. "This is the quintessential modern day PR crisis," says PR expert Katie Delahaye Paine. "You try to be good and green, and someone is going to get you for it."
  • Marketing Takeaway: You might get flamed for trying to do the right thing.  Just be as transparent as you can.

Is Facebook Building A Search Engine? 

  • http://www.marketingpilgrim.com/2012/03/is-facebook-getting-serious-about-search.html
  • http://www.businessweek.com/articles/2012-03-28/facebook-delves-deeper-into-search
  • About two dozen Facebook engineers, led by a former Google engineer named Lars Rasmussen, are working on an improved search engine
  • The goal, they say, is to help users better sift through the volume of content that members create on the site, such as status updates, and the articles, videos, and other information across the Web that people “like” using Facebook’s omnipresent thumbs-up button.
  • In February, Facebook fielded 336 million search queries, according to ComScore—magnitudes fewer than Google (GOOG) and its closest competitors.
  • While Google controls 67 percent of the search market in the U.S. and has sophisticated technology to track a trillion Web pages, Facebook employs few, if any, traditional search engineers, who typically have deep expertise in fields such as information retrieval and natural language processing. But the company has a lot of social data it can apply to the problem of organizing information.
  • Marketing Takeaway: Build up your Facebook presence NOW so you are prepared for the day they kill Google.     (sort of like Doomsday preppers)

Couple Flees Home After Twitter Mistake

  • http://content.usatoday.com/communities/ondeadline/post/2012/03/tweet-ids-wrong-address-for-trayvons-shooter-/1#.T3XH2b9WqgQ
    • An elderly couple in Sanford, Fla., have temporarily fled their home after the address was erroneously tweeted as belonging to George Zimmerman, the man who shot and killed Trayvon Martin.
    • The Smoking Gun reports that the address was retweeted by director Spike Lee to his 240,000 followers. CNN reports that Lee has since taken it down from his Twitter site.
    • The 70-year-old woman, a school cafeteria worker, and her 72-year-old husband have moved into a hotel after getting hate mail and unwanted visitors, their son, Chip Humble, tells the newspaper.
  • http://www.usatoday.com/news/nation/story/2012-03-29/spike-lee-trayvon-martin/53873206/1
    • An elderly couple has reached a settlement with Spike Lee after the pair said they had to leave their Florida home after the director help spread a Twitter posting listing their address as that of the man who shot an unarmed teen.
    • Elaine and David McClain are in their 70s and say they have a son named William George Zimmerman, who lived in their Sanford area home in the mid-1990s. They say he is no relation to 28-year-old George Zimmerman, who killed 17-year-old Trayvon Martin on Feb. 26.
    • Lee tweeted late Wednesday: "I Deeply Apologize To The McClain Family For Retweeting Their Address. It Was A Mistake. Please Leave The McClain's In Peace."
  • Marketing Takeaway: If you want to be as trusted as a journalist. you need to do fact checking like a journalist.

Tweeting CEOs

  • http://www.marketingpilgrim.com/2012/03/social-media-trust-ceo.html
    • 77% of Consumers & 82% of Employees Trust a Tweeting CEO

  • http://www.brandfog.com/CEOSocialMediaSurvey/BRANDfog_2012_CEO_Survey.pdf
    • 81% of respondents believe that CEOs who engage in social media are better equipped than their peers to lead companies in a web 2.0 world.

    • When asked what benefits C-Suite engagement in social media can lead to, 78% cited Better Communication and 71% stated Improved Brand Image as the biggest positive benefits.

    • 50% of survey respondents stated that their CEO was engaged on Twitter, 47% listed LinkedIn, 45% listed Facebook, and 38% listed a corporate blog.

  • Marketing Takeaway:  Inbound marketing is a strategy that cuts across your whole company.

National Cleavage Day

Mad Men Marketing: Marketing Update 3/23/12

 
Episode #193 - March 23rd, 2012
 Intro
How to interact on Twtter: Include #MktgUp in your tweet!
On the show today is Karen Rubin (@KarenRubin) and Mike Volpe (@MVolpe)
As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday
Headlines
Gawker's New Content Strategy

http://www.niemanlab.org/2012/03/i-cant-stop-reading-this-analysis-of-gawkers-editorial-strategy/
Each day of the week, a different staff writer will be forced to break their usual routine and offer up posts they feel would garner the most traffic. While that writer struggles to find dancing cat videos and Burger King bathroom fights or any other post they feel will add those precious, precious new eyeballs, the rest of the staff will spend time on more substantive stories they may have neglected due to the rigors of scouring the internet each day to hit some imaginary quota.
On their assigned pageview-duty days, Gawker writers produced a cumulative 72 posts — about 14 posts per writer per day. On their off-duty days — and remember, each had four off days for every “on” day — the same writers cumulatively produced 34, or about 1.3 posts per writer per day.
The Top Nine Videos Of Babies Farting And/Or Laughing With Kittens(17,757)
Here Is the Best Video of Chinese Soldiers Playing ‘Hot Potato’ With a Live Grenade You Will Ever See (34,134)
Penguin Shits on Senate Floor (15,570)
Those 72 pageview-duty posts produced a combined 3,956,977 pageviews (as of the days I captured data, Friday 3/9 and Monday 3/12), a mean of 54,958 pageviews per post.
The 34 off-duty posts produced 2,037,263 pageviews, a mean of 59,920 pageviews per post.
Pageview-duty posts that week attracted 703,476 new visitors (people who viewed a post that had never visited Gawker before, or at least who didn’t have a cookie set). That’s 9,770 per post. Off-duty posts attracted 289,996 new visitors altogether, or 8,529 per post.
Marketing Takeaway:  Use data to drive marketing improvements.
Post Rapture Business Oppotunities
http://www.usatoday.com/news/religion/story/2012-03-12/harold-camping-rapture-pets/53501580/1
Harold Camping, a Christian radio broadcaster, predicted the rapture on May 21st 2011
 His prediction was that Jesus Christ would return to Earth, the righteous would fly up to heaven, and that there would follow five months of fire, brimstone and plagues on Earth, with millions of people dying each day, culminating on October 21, 2011 with the end of the world.
Camping's original pronouncement made some Rapture-ready Christians decide it was time to make arrangements for Fido and Fluffy when their owners were swept up into glory.
In 2009, Bart Center started booking atheist "rescuers" across the country to recover feathered and four-legged friends who got left behind.
By the end of 2010, he had 170 clients. But once people started talking about Camping's prophecy, "then we started to see an uptick in business," he said.
With demand on the rise, Centre did what any smart businessman would do — he raised his rates, to $135 per pet for a 10-year coverage plan. If someone had a second pet, the additional fee rose to $20.
In the first quarter of 2011, business jumped 150% from the same time in 2010. In April and May — as the end-of-the-world date approached quickly — the jump was 200 percent, he said.
"Now the next thing we're gearing up for is this Mayan calendar end times, which we still believe is going to bring us some substantial business," Centre said, referring to some interpretations of an ancient Mayan calendar that the world will end in late 2012.
http://www.usatoday.com/news/religion/story/2012-03-21/rapture-pet-rescue-business-hoax/53691320/1
The owner of a business who claimed he would provide atheist rescuers for Christians' pets left behind in the Rapture now says his service was an elaborate hoax and never had any clients.
Bart Centre, who lives in New Hampshire, came clean after the state Insurance Department delivered a subpoena because he appeared to be engaged in "unauthorized business of insurance" through his Eternal Earth-Bound Pets business.
Asked Wednesday why he had announced the service in the first place, Centre said he considered it a "social experiment."
"How much do believers really buy into this?" he said he wondered. "How committed are they to their pets? How much do they trust atheists?"
Centre said just two Rapture believers — rather than his previously claimed 267 clients — contacted him to sign up for his service. He said he told them he didn't have a rescuer close enough to their area to make a commitment.
Marketing Takeaway:  Controversy helps you get found... but will it help you convert?
Email Deliverability Dives
http://www.btobonline.com/apps/pbcs.dll/article?AID=/20120321/EMAIL13/303219993/1514/rss01&rssfeed=rss01
Overall worldwide email delivery to inboxes declined in the second half of 2011, falling to a record low 76.5%, down almost six percentage points from the first six months of last year, according to email deliverability company Return Path.
According to the company's “Global Email Deliverability Benchmark Report,” the drop is being caused by
more stringent filtering and blocking by Internet service providers;
the deterioration of some marketers' sender reputations;
and recipient impatience with email overload, leading to their hitting the junk buttons.
http://www.returnpath.net/downloads/reports/returnpath_globaldeliverability2h11.pdf
Return Path, the world’s leading email certification and reputation monitoring company, reviewed data from over 1.1 million messages, 142 ISPs and 34 countries in North America, Central and Latin America, Europe, Africa, Asia and the Asia Pacific territories from July through December of 2011.
Email Blocked and Flagged as Spam Increases 24% - Both spam folder placement and blocked emails rose during this period. Spam folder placement was recorded at 8.4% and emails not being delivered, or essentially being blocked by ISP-level filters, came in at 15.1% – that’s 20% worse when compared to the first half of 2011.
More than 1 in 4 American Retailers Not Reaching the Inbox - Retailers had more than 1 in 4 emails blocked or delivered to the spam folder in this region. Gaming companies fared even worse, with only 1 in 2 emails reaching the inbox.
11% of B2B Email Classified as Spam - Delivery into enterprise mail systems increased in the second half of 2011 with 86% of all email surviving the spam filter. Mail being marked as spam through enterprise filters actually increased to 11% during this time frame while less mail was blocked.
Marketing Takeaway: Watch your email stats!
Mad Men & Hunger Games Inspiration
http://laughingsquid.com/mad-men-the-interactive-game-a-retro-style-video-game-with-different-possible-endings/
The Fine Brothers have created the Mad Men The Interactive Game, a Mad Men-themed interactive retro-style video game on YouTube. It offers three possible endings based on decisions made during play.
We have pushed the annotations feature on YouTube to its limits, in a way we’ve never used before, where based on the order of which you complete the tasks the game “knows” which order you chose to play the game, and in turn, will ultimately give you an alternate ending depending on which task you completed last.
http://mashable.com/2012/03/22/hunger-games-draw-something/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Mashable+%28Mashable%29&utm_content=Google+Reader
Hunger Games fans will get a surprise on Friday when they load up Draw Something, with the addition of seven words related to the novel and movie franchise.
Game creator OMGPOP recently added the ability to update the game with new words, particularly pop culture and news references. Coinciding with the release of the Hunger Gamesin theaters, Friday words pertaining to the book will also be released into the game.
Marketing Takeaway:  Mashup two mainstream trends and tie your marketing into that.
Postal Service Wants More Junk Mail
http://blog.hubspot.com/blog/tabid/6307/bid/31984/Dear-U-S-Postal-Service-Please-Stop-Encouraging-Direct-Mail.aspx
A new U.S. Postal Service campaign encourages small businesses to send more direct mail (AKA junk mail), in an attempt to boost the suffering U.S. Postal Service's revenue stream by 'hundreds of millions of dollars.'
The ailing U.S. Postal Service, which reported a $5.1 billion loss for the year ended September 30, has put a year-old online tool at the forefront of its new campaign, entitled 'Every Door Direct Mail.' The web tool supposedly helps small businesses micro-target direct mail by allowing companies to target customers by neighborhood or zip code -- no names or addresses required!
The program, which has been around since April 2011, charges small businesses 14.5 cents per mail piece sent and generated $153 million in revenue through December 2011. The direct mail program is estimated to raise $750 to $800 million of revenue in 2012.
When asked about the average cost per lead of both inbound and outbound marketing lead channels, only 34% of marketers surveyed indicated that direct mail generated a below average cost per lead, compared to inbound channels such as blogs (52%), social media (45%), and SEO (38%).
Furthermore, when survey participants were asked which sources of leads had become less important to them over the last six months, direct mail topped the list, with 51% of marketers indicating it had decreased in importance, followed closely by other outbound-based channels.
Marketing Takeaway:  Measure what works for your business...

Twitter Failure and Success: Marketing Update 3/16/12

 

Episode #192 - March 9th, 2012

 Intro 

  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Karen Rubin (@KarenRubin) and Mike Volpe (@MVolpe)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday
  • Question of the week: What's one key reason why companies should use Twitter for business?

Headlines

Doing it Right

Happy Birthday Mitt!

  • http://www.dailykos.com/story/2012/03/12/1073594/-Mitt-Romney-campaign-encourages-happy-birthday-tweets-for-Willard-a-hilarious-silence-ensues
  • From @dunster 
  • Mitt Romney's campaign yesterday on Twitter, urging supporters to tweet happy birthday wishes to Mitt Romney using the #hbdmitt hashtag
  • As of 11:46 AM ET, there had been just 19 uses of that hashtag over the past three days ... and just eight of them had come from the Romney campaign's tweet 14 hours earlier. 
  • One of those eight came from the Romney campaign itself.
  • #HBDMitt Happy B-Day Mitt, Don't forget to vote Ron Paul!
  • #hbdmitt I'm not good at baking cakes, but I'm sure you know lots of people who own cake-baking corporations.
  • Romney sadly invites corporations, his only friends, to his birthday party and finds they can't wear party hats #HBDMITT
  • What to get rich, white guy with everything? More tax breaks of course! #HBDMitt
  • Marketing Takeaway: 
Kony 2012
  • http://www.usatoday.com/news/nation/story/2012-03-11/jason-russell-kony-2012/53489294/1
  • http://www.youtube.com/watch?v=Y4MnpzG5Sqc
    • Invisible Children, the non-profit group that made the film, started out with a simple narrative about an obvious villain, in this case someone who kidnapped children to serve as soldiers and sex slaves.
    • The group enlisted celebrities to spread the message. It relied on the exponential power of social media.
    • Filmmaker Jason Russell ends Kony 2012 urging viewers to tell 20 specific celebrities and 12 policymakers to tell the U.S. government, which sent special operations forces to Africa in October to help find Kony, to stick with the mission.
    • The film was posted March 1 and had 58,000 views by March 5, Tilton says. On March 6, Kim Kardashian sent a tweet with a link to the film to her 13 million Twitter followers, the same day Oprah Winfrey tweeted the link to her 9.7 million followers. That day, Kony 2012 hit 8.2 million views on YouTube, Tilton says. Views continued to grow over the weekend, from 50 million Friday to 71 million by Sunday. (And 80 million today) 
  • http://pewinternet.org/Reports/2012/Kony-2012-Video/Main-report.aspx
    • Special polling and social media content analysis by the Pew Research Center tracks how the “Kony 2012” video and information about it reached so many Americans in a relatively short period of time
    • Those ages 18-29 were much more likely than older adults to have heard a lot about the “Kony 2012” video and to have learned about it through social media than traditional news sources.
    • 27% of young adults first heard about it through social media such as Facebook or Twitter and another 8% learned about it via other internet sources. The internet was more than three times more important as a news-learning platform for young adults than traditional media such as television, newspapers, and radio. Some 10% of young adults first learned about the video via traditional media platforms.
    • For those ages 30-49, the mix of news sources was about even: 22% first learned of the “Kony 2012” video from internet sources – 15% via social media – and 21% learned from traditional media sources. 
    • Those 50 and older were much more likely to have learned of the video from traditional sources, especially television: 29% of adults ages 50-64 heard from television, newspapers, or radio, compared with 12% who heard via the internet. 
    • For adults age 65 and older, 47% learned about it from traditional sources and 5% learned from internet sources.
  • Marketing Takeaway: (Something about story telling....or something about calls to action...or maybe both?)
Vasectomy Madness
Question of the Week
  • What's one key reason why companies should use Twitter for business?
  • InboundChat Tuesday March 20 at 3pm ET on Twitter for Business with HubSpot expert Anum Hussain (@numinews)

#JayZSyncShow

  • American Express is now working with Twitter to allow you to Sync your Amex and Twitter accounts, and then tweet a hashtag to get deals with different companies
  • To launch it, they put together a Jay-Z concert at SXSW which had 25000 tickets (offered to Amex cardholders who synced their accounts) and streamed live on YouTube
  • The show was the sponsored Tweet, and some Jay-Z songs were often in the top 10 trending topics
  • Stats: http://topsy.com/s?q=%23jayzsyncshow
    • Over 20,000 tweets on the day of the show
  • More: http://analytics.topsy.com/?q=%23jayzsyncshow
  • http://blog.hubspot.com/blog/tabid/6307/bid/31834/How-to-Run-a-Twitter-Campaign-the-Right-Way-JayZSyncShow.aspx
    • It was a campaign to promote the new American Express and Twitter relationship that lets you "sync" (it's all coming together now, right?) your Amex card and Twitter account, tweet special hashtags, and then redeem couponless offers from the participating companies. 
    • This Jay-Z concert was the official launch of the cardholder's program, and one of the 25,000 tickets to the show was offered to every cardholder, for free, who synced their Amex card and Twitter account.
    • Don't talk about yourself directly. Okay, calling this a Jay-Z campaign is a little misleading...but it's one of the reasons the campaign was so effective. This campaign isn't actually about Jay-Z at all. It's about American Express and the brands participating in its new program.

    • Don't let negativity be an option. It's pretty hard to be negative -- or even emotional -- about the Amex campaign's hashtag, #JayZSyncShow.

    • Give people a reason to participate - American Express had a compelling enough offer -- simply sync your Twitter account with your credit card, and get a free ticket to a Jay-Z concert. And for remote viewers, all they had to do was give the hashtag some visibility, and in return they got to request a song from Jay-Z. 
  • They brought together a lot of people - Jay-Z, Amex, Twitter and the brands that do the sales promotion with them
  • They made the event small / exclusive, but also streamed it to get mass appeal - made it both special and mass
  • I'm looking at Topsy, and we will see what it says in the morning, but it looks like 20K tweets today?
  • They got people involved in the event by tweeting about the songs they wanted to hear
  • They launched the promotion with a highly engaged audience of influencers (the folks at SXSW) on Twitter
  • It is pretty hard to be negative about saving money and getting to see a free Jay-Z show...
  • Marketing Takeaway
SXSW Uses Homeless People as WIFI Hotspots
  • http://www.nytimes.com/2012/03/13/technology/homeless-as-wi-fi-transmitters-creates-a-stir-in-austin.html?_r=3&emc=eta1
  • A marketing agency touched off a wave of criticism and debate when it hired members of the local homeless population to walk around carrying mobile Wi-Fi devices, offering conferencegoers Internet access in exchange for donations.
  • BBH Labs, the innovation unit of the international marketing agency BBH, outfitted 13 volunteers from a homeless shelter with the devices, business cards and T-shirts bearing their names: “I’m Clarence, a 4G Hotspot.” 
  • The smartphone-toting, social-networking crowds often overwhelm cellular networks in the area, creating a market that BBH Labs hoped to serve with the “Homeless Hotspots” project, which it called a “charitable experiment.” 
  • It paid each participant $20 a day, and they were also able to keep whatever customers donated in exchange for the wireless service.
  • Tim Carmody, a blogger at Wired, described the project as “completely problematic” and sounding like “something out of a darkly satirical science-fiction dystopia.”

  • A commenter on the BBH Labs blog offered mock praise for the project, then complained that “my homeless hotspot keeps wandering out of range, and it’s ruining all my day trades!”
  • Saneel Radia, the director of innovation at BBH Labs who oversaw the project, said the company was not taking advantage of the homeless volunteers. He said that the company had had success with other such experiments, including one in which it gave homeless people in New York cellphones and Twitter accounts as a way to call attention to their plight.
  • Marketing Takeaway: 

Marketing Analytics in Action: Marketing Update 3/9/12

 

Episode #191 - March 9th, 2012

 Intro 

  • How to interact on Twtter: Include #MktgUp in your tweet!
  • On the show today is Karen Rubin (@KarenRubin) and Mike Volpe (@MVolpe)
  • As always, all the old episodes are in iTunes. If you like the show, please leave a 5-star review!
  • Anyone is welcome to come by the show to watch as part of the live studio audience - 4pm Friday

Headlines

AT&T's Twitter Spam Snafu

  • http://blog.hubspot.com/blog/tabid/6307/bid/31750/AT-T-s-Twitter-SPAM-Snafu-Highlights-Dangers-of-Automation-Outsourcing.aspx
  • AT&T's account was filled with tweets all sent within minutes saying basically the same thing to hundreds (if not thousands) of people
  • They were about how to win free NCAA tickets in its Ticket Chasers contest.
  • Targeting a wide variety of people, such as our own @brianwhalley who is not an ATT customer, doe not follow ATT, does not tweet about basketball or indicate in his profile that he likes sports
  •  The next day, all the tweets were deleted
  • Chris Baccus, the head of social media at AT&T, to get his side of the story. Turns out, he's the one who deleted all of those tweets you see above, which is why, if you visit the account now, you won't see any trace of this Twitter spamming.
  • Baccus had hired a new social media agency with whom he'd never worked in the past to manage AT&T's Ticket Chasers campaign. The intent of the campaign was to target people who would be interested in the content of the program with personalized tweets:
    • bloggers (who would get the word out about Ticket Chasers)
    • people who live in the cities in which the Ticket Chasers promotion is occurring
    • and people who mention basketball or March Madness.
  • The agency targeted people that fit this criteria even if they weren't followers of AT&T. They did not need to meet all three of the criteria to be targeted, as evidenced by the tweet Brian Whalley received (he lives in the Boston area).
  • "They used the account in a way that had not been discussed," AT&T's Baccus said. "So I was aware of it when I checked the account in the morning, saw what was out there, and that is not the way we run our account."
  • Marketing Takeaway: Watch new marketing activities closely.
Niagara Ok's Tightrope Walking
Thanking People for their +1's
  • http://searchengineland.com/google-lets-users-thank-those-who-have-1ed-content-directly-within-search-results-113924
  • Yes, a new Google+ feature has been spotted in the wild that further blends organic results with social  information.  Early today State of Search and charliesaidthat noticed a thank you link on an organic listing next to the Google+ users who +1′d a result.
  • Just like you would thank a friend in person for giving you a helpful recommendation, now if a friend’s +1 helped you find what you were looking for while searching on Google, you can immediately thank him or her by clicking the “Thanks” link right in your search results and writing a quick message. When your friend signs in to Google+, your thanks will appear in his or her stream. We’re continuing to try out new ways you can interact with the people you care about right on the results page.
  • Marketing Takeaway: Do you thank your community who shares your content?
Marketing Analytics vs. Web Analytics
  • http://blog.hubspot.com/blog/tabid/6307/bid/31705/Why-You-Need-Marketing-Analytics-Not-Web-Analytics.aspx
  • According to Unica's State of Marketing in 2011 report, 57% of marketers cited "measurement, analysis, and learning" as the biggest bottleneck they face within their organizations.
  • The trouble is, when most marketers hear the word 'analytics,' they tend to think of the metrics you'd typically associate with a web analytics tool like Google Analytics -- traffic, bounce rate, unique visitors, etc.
  • Web analytics measure things a webmaster cares about, like page load times, page views per visit, and time on site. Marketing analytics, on the other hand, measure business metrics like traffic, leads, and sales, and which events (both on and off your website) influence whether leads become customers.
  • With marketing analytics, marketers can understand the effectiveness of their marketing, not just the effectiveness of their website. 
  • Using marketing analytics allows marketers to identify how each of their marketing initiatives (e.g. social media vs. blogging vs. email marketing, etc.) stack up against one another, determine the true ROI of their activities, and understand how well they're achieving their business goals.
  • 82% of marketers say their executive management expects every campaign to be measured, less than a third can effectively evaluate the ROI of each channel.
  • Marketing Analytics can
    • Integrate Across Different Marketing Channels

    • Human Centric data on the customer lifecycle
    • Closed Loop Reporting
  • Marketing Takeaway: Measure what is important for your business - the business metrics.
Real World B2B Marketing
  • http://www.marketingpilgrim.com/2012/03/b2b-marketing-interview-what-its-like-in-the-real-world.html
  • E-mail interview with Heather Smith of arcplan, a business intelligence software provider. Heather is the director of marketing at arcplan which is a growing business but can be seen as small in the B2B space despite the reach of the company’s offerings.
  • arcplan is an international business intelligence (BI) software provider that’s been in business since 1993. Our solutions consist of dashboards and reporting environments, as well as corporate performance and planning software, but also mobile BI and collaborative BI solutions
  • As the Director of Marketing, I handle all marketing for North America – lead generation, content creation, social media, campaigns, email marketing, shows, etc., and I even manage our inside sales team.
    • I’m a jack-of-all-trades here, as I have been since I started my career. I think many SMB B2B marketers can relate – we’re all being asked to do more with less, whether that means smaller budgets or fewer staff. A lot of us end up falling into this role of “do everything / be everything” marketers.
  • In terms of lead generation, we get the most impact from shows and webinars, but in terms of opportunity development, the impact comes from lead nurturing.
  • We put on webinars about every 6 weeks with BI solutions experts as presenters, and we’ve gotten terrific response from those. We try to be really practical and thought-provoking with the material. I’ve seen a lot of companies regurgitate product demos and call them webinars, or present purely educational material with no sales pitch at all, and I haven’t seen either of those strategies work.
  • Lead nurturing has had a great impact for us in terms of opportunity generation. I’ve found that targeted e-mails followed by calls from our inside sales team is a winning combination.
  • Unfortunately, we have not put enough emphasis on SEO to date, despite the fact that inbound leads are some of our most significant in terms of opportunity generation.
  • The KPI I’m most concerned with every quarter is marketing’s contribution to revenue, specifically the % of revenue influenced by marketing. Gone are the days when marketing could vaguely influence sales – now we have to have direct, measurable impact.
  • Other important KPIs include the number of leads marketing brings into the top of the funnel (quarterly) and what lead sources generate the most opportunities and subsequently, revenue.
  • In my dreams, I’d love “marketing middleware” – an application that serves as the glue between all the other applications I use.
  •  I believe the web is constantly maturing as a marketing tool. Marketing is riding the wave of internet technology and is subject to the constant ebb and flow of technology changes.
  • Marketing Takeaway: Make sure you are having a "direct, measurable impact". 
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